Refund policy

Everything we make is handmade in small batches in Dover, New Hampshire. We want you to love it. If something isn't right, here's how we'll fix it.

Unopened items

You can return unopened, unused items within 30 days of delivery. Email us first at accessapothecary@gmail.com with your order number and we'll send return instructions. Return shipping is paid by the customer. We refund to your original payment method within 5–10 business days of receiving the return.

Opened items

For hygiene reasons, opened body-care products can't be returned. That includes rollers, balms, creams, mists, lotion bars and shower steamers. An unused eye pillow can be returned within 30 days.

Damaged or wrong items

If something arrives broken, leaking or isn't what you ordered, email us a photo within 7 days of delivery. We'll send a replacement at no cost, or refund you if it's out of stock. You don't need to send it back.

If a product doesn't agree with your skin

Stop using it and let us know. We want to hear about it. We'll make it right with an exchange or store credit.

Gift sets

Gift sets are returned as a whole set.

Market purchases

The same policy applies to anything bought at a market or pop-up. Email us and we'll sort it out.

Questions

Email accessapothecary@gmail.com. Shannon reads every message.