Shipping policy

Where we ship

We ship within the United States.

Rates

Shipping rates are based on your order's weight and the speed you choose, and are shown at checkout before you pay.

When it ships

Every order is packed by hand. Orders ship within 3 business days, and you'll get a tracking link by email when your label is printed. During market weekends and the holidays, please allow 1–2 extra days.

Warm weather

Balms and lotion bars can soften in summer heat. We pack them with care, and they firm back up once they're somewhere cool.

Lost or damaged in transit

If a package goes missing or arrives damaged, email accessapothecary@gmail.com with your order number and a photo if you have one. See our Refund policy for how we make it right.